Welcome to The Foot Traveler

Returns & Exchanges
Not totally satisfied with your purchase? We want to make it right. That's why returns and exchanges at The Foot Traveler are easy—whether you return merchandise back to thefoottraveler.com or to a The Foot Travelerstore physically located in the US.

Note: Merchandise purchased at a  The Foot Traveler store or online at thefoottraveler.com must be returned through those channels.
 
Final Sale
Final Sale items cannot be returned or exchanged.
 
Returns to www.thefoottraveler.com
 
You may return product for any reason within 60 days of the original purchase date to receive a full merchandise refund via your original form of payment (including PayPal).

Merchandise must be returned and received unworn, in the original packaging, with the original shipping invoice.

Complete the Return & Exchange Form on the invoice and include it with the item for return.

Items purchased with any The Foot Traveler Rewards certificates or offer codes may result in an adjusted refund amount. Certificates and offers will not be reissued or recredited for returns.

Please allow 7-10 days to process your return and credit your original form of payment. An $8.50 shipping fee will be deducted from your refund.

Please note:  No shipping fee will be deducted from your refund. 

Exceptions:
  • If you received this item as a gift, please note that a refund will only be credited to the card that was used to make the purchase.
  • Returns made after 60 days with an invoice will be offered a The Foot Traveler eGift Card equal to a full merchandise refund, no matter what your original form of tender.
  • Returns made without an invoice will be offered a The Foot Traveler eGift Card equal to the current selling price of the merchandise.
  • Sorry, but items purchased at The Foot Traveler stores cannot be returned to www.thefoottraveler.com.

Questions on how to send your merchandise back? See "How to Ship Your Return or Exchange" below.

Exchanges to www.thefoottraveler.com
We offer free exchanges to www.thefoottraveler.com every day. Here's how it works:

Exchanges are processed like a return and reissued as a new order. You'll receive a credit for the items you're sending back and a separate charge for the exchange order placed.

Just use the return shipping label provided in your package to indicate your replacement item and send your order back to us. We'll exchange your old item(s) and send your new item(s) back to you! You will not be charged for return shipping nor will you be charged a shipping rate for the new order.

Note:
  • Exchanges made within 60 days will receive credit for any difference owed in the original form of payment.
  • Exchanges made after 60 days will be issued a DSW merchandise credit for any difference owed.
  • You may exchange items you received as a gift, with any leftover funds being issued to you in the form of a The Foot Traveler eGift Card.
  • If you've paid with PayPal, exchanges should be done in store, if possible. shoephoria! center representatives are not authorized to log into your PayPal account to make a new purchase for you.

The Foot Traveler Rewards certificates and offers can be reissued when you make an exchange within 60 days.

How to Ship Your Return or Exchange
There are two ways to ship your merchandise back to www.thefoottraveler.com:

1) Use pre-paid FedEx service:

To find a FedEx location, visit fedex.com or call 1.800.GOFEDEX (1.800.463.3339). Sorry, but the FedEx return label cannot be used for shipments outside of the U.S.

  • Use the FedEx return label enclosed in the dsw.com box. A return shipping fee of $8.50 will be applied for use of the pre-paid label.
  • Repack your items, and drop off the package at a FedEx Authorized ShipCenter or FedEx Office.

To find a FedEx location, visit fedex.com or call 1.800.GOFEDEX (1.800.463.3339). Sorry, but the FedEx return label cannot be used for shipments outside of the U.S.

2) Use your preferred shipping carrier:

You will not be charged the $8.50 return fee if you purchase postage at any post office or parcel shipping location you choose, and send the package to us at:

www.thefoottraveler.com
ATTN: Returns Processing
3200 Woodward Crossing Blvd., Ste A103
Buford, GA 30519

Return & Exchanges at a The Foot Traveler Store
Return or exchange your unworn merchandise at a The Foot Traveler store for immediate credit, whether you made your original purchase at a The Foot Traveler store or at www.thefoottraveler.com
  • Returned or exchanged product must be unworn.
  • Bring your receipt or invoice, original form of payment, and the original product packaging.
  • Purchases returned or exchanged within 60 days will receive credit in the original form of payment (including PayPal).
  • Purchases returned or exchanged after 60 days will be issued a The Foot Traveler merchandise credit only.
  • If you're returning a gift you received, you'll be issued a The Foot Traveler merchandise credit only.
  • Purchases returned without a receipt or invoice will be issued a The Foot Traveler merchandise credit equal to the current selling price of the product.
  • If you're returning a purchase made with any The Foot Traveler  Rewards certificates or offers, you will be refunded only the final purchase price. Certificates and offers will not be reissued or recredited, except for exchanges made within 60 days of purchase.
  • The Foot Traveler merchandise credit will be issued for any check purchases returned within 7 days of purchase date.
  • The Foot Traveler  may limit the number of returns permitted without a valid receipt. Valid ID (driver's license, passport, military ID, or state issued photo ID card) is required for all returns without a valid receipt.
  • If you used a combination of PayPal and gift card to make your purchase, your entire purchase will be refunded onto a gift card. Exchanges should be done in store, if possible, as shoephoria! representatives are not authorized to log into your PayPal account to make a new purchase for you.
 
International Returns & Exchanges
It's simple! Just follow the steps for domestic returns and exchanges. However, pre-paid FedEx return labels cannot be used outside the U.S. Please use the shipping carrier of your choice and send the package to us at:
www.thefoottraveler.com
ATTN: Returns Processing
3200 Woodward Crossing Blvd., Ste A103
Buford, GA 30519